Returns & Exchanges

At AK Galleria, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you can return or exchange eligible items within 14 days of delivery provided they are in original condition with tags attached.

1

Initiate Request

Log into your AK Galleria account or contact our customer support team via email to provide your order number and the reason for the return.

2

Package Your Items

Securely pack the items in their original packaging, ensuring all brand tags, labels, and invoices are included to avoid processing delays.

3

Ship the Product

Drop off your package at our designated courier partner location or schedule a reverse pickup if the service is available for your specific area.

4

Quality Check and Refund

Once our warehouse team inspects and approves the returned items, your refund or exchange will be processed within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing