Frequently Asked Questions
Everything you need to know about your AK Galleria shopping experience.
What is the standard delivery timeframe for my order?
We typically deliver within 3 to 5 business days for major cities. Remote areas may take up to 7 business days depending on the courier schedule.
What is your return and exchange policy?
You can return or exchange any unworn item with original tags within 14 days of purchase. Please ensure the product is in its original packaging.
Are the products on AK Galleria authentic?
Yes, AK Galleria is an authorized retailer for all brands listed on our platform. We guarantee 100% authenticity for every product we sell.
Which payment methods do you accept?
We accept Cash on Delivery (COD), as well as all major credit and debit cards including Visa and Mastercard through our secure payment gateway.
How can I track the status of my order?
Once your order is dispatched, you will receive an email and SMS containing a tracking number and a link to the courier's tracking portal.
How do I determine the right size for me?
Every product page features a detailed size guide. We recommend comparing your measurements against our chart to ensure the perfect fit.